Case Study Details

We Recovered 4% of Revenue Lost to Hidden Payment Fees

We were losing 4% of every international transaction to fees we couldn't even see. Lucen made the invisible visible — and then helped us eliminate it.
We Recovered 4% of Revenue Lost to Hidden Payment Fees

We Recovered 4% of Revenue Lost to Hidden Payment Fees

Across every international expansion, the same cost kept emerging. Finance teams were approving cross-border payments without full visibility into what those payments actually cost end-to-end. Correspondent banking fees were deducted invisibly. FX spread was embedded in rates that appeared competitive but weren't. Reconciliation consumed hours that had real cost. The problem was never the willingness to manage international payment costs. It was the absence of infrastructure that made those costs visible and controllable.

That's exactly where payment intelligence changes the equation. Not a single bank relationship managing one corridor in isolation — but a unified visibility layer across every international payment flow, surfacing true costs, optimizing routing automatically, and giving treasury teams the control they need to manage global payments as a strategic function rather than an operational burden. Vantara didn't just reduce payment costs. They rebuilt how their treasury operates across 14 countries — and the results reflect that shift in every corridor that matters.

What They Set Out to Solve
Eliminate Invisible Correspondent Banking Fees

Intermediary bank charges were being deducted from transactions without appearing on any single fee schedule, making true payment cost effectively impossible to calculate.

Optimize FX Conversion Timing at Scale

Currency conversions were happening at the moment of transaction initiation regardless of rate conditions, missing systematic opportunities to convert at more favorable windows.

Automate Multi-Currency Reconciliation

Treasury was spending 12 hours per week manually reconciling international transactions across 14 currency pairs — with error rates that created downstream audit risk.

Achieve Real-Time Settlement Visibility

Once a payment was initiated, it entered a black box. Treasury had no reliable way to track settlement status until the payment arrived or a counterparty reported non-receipt.

The Results
4.2%
Average reduction in effective cross-border payment cost across all corridors.
12hrs
Per week eliminated from manual multi-currency reconciliation.
30+
Settlement visibility across all 14 operating currency corridors.

Conclusion

Lucen didn't change the banking relationships Vantara had built over years. It made those relationships work harder by adding the intelligence layer that banks don't provide: true cost visibility, routing optimization, and real-time settlement tracking across every corridor. The 4.2% cost recovery compounds across every transaction — and because the routing intelligence updates continuously, the optimization keeps improving as new payment rails emerge.

Every Win Powered by Agent Intelligence.
Case Study :
We Recovered 4% of Revenue Lost to Hidden Payment Fees
Category :
Workflow Automation
Date :
May 2, 2026
Industry :
Marketing & Advertising
Deliverable :
Multi-Agent Reporting System
Timeline :
3 Weeks
Client Size :
Mid-Market
Region :
North America

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